FAQ's
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Our Frequently Asked Questions

During Covid, what safety measures are taken to keep guests safe?
  • Regular temperature checks for staff.
  • Temperature checks for tour participants upon arrival.
  • Seating areas on speedboat and vehicles are sanitized or cleaned regularly.
  • Face masks required in public places (this includes the cruise terminal docks and Sulphur Springs payment points.  Face masks are not required at the beach).
  • Guides required to regularly wash hands.
  • Hand sanitizer available to guests and staff.
  • Social distancing enforced.  (Non-family/household members in the same boat need to practise proper physical distancing).
  • Paid stay at home policy for staff with symptoms.
Do you require a deposit?

With all the uncertainties of the pandemic, we are currently waiving the $10.00 deposit/person required to reserve a space on one of our group tours.  A deposit may be collected for private or custom tours.

My cruise was cancelled due to Covid-19. I paid a deposit. Can I get my deposit refunded?

Due to the extraordinary high volume of cancellations, pandemic uncertainties as well as travel and cruise restrictions, all cancelled tours from May 1, 2020 and onward, will have their deposit credited towards a future tour booking with Spencer Ambrose Tours.  There is no deadline on when to book and this credit can be applied at any time.

We sincerely apologize that until this pandemic resides and tours are able to fully resume, we are unable to offer refunds.  We appreciate your understanding as we work together through these challenging and unprecedented times.

We look forward to offering our guests a fun and exciting day of adventure.  Take good care of yourselves and stay safe.

Have you ever missed getting your guests back to the ship on time?

No, never! In the 10+ years we have been offering tours to cruise ship guests, we have never missed a ship!  It is our top priority to get everyone back at least 60-90 minutes prior to their ships departure.

I am arriving by cruise ship. Is a shuttle or taxi required to get to the start of the tour?

We pick up our guests right from the cruise terminal. Our speedboats depart from the small ferry dock, just a short walk from your ship.  Since we are so close to your ship, no taxi or shuttle is required to get to the start of your tour.  For information where to find us at the terminals, click here,

Help! I am arriving on NCL with an afternoon arrival time. Can a tour still be offered?

Yes, both the Jalousie/Sugar Beach Break and Spencer's Land, Sea & Beach Adventure are offered. 

During the winter months, both the NCL Epic and Encore are arriving at 1:00 with a 1:30 tour departure time.  However, due to the late start, lunch is excluded from the tour and your tour rate will be discounted by $5.00/person.  Even though these ships depart at 8:00 or 9:00 pm, it begins to get dark at 5:00, so that is the time we would leave the beach and make our return to the cruise terminal.  Our expected arrival back is between 5:45-6:00 pm.

Do you offer hotel pick up?

Yes, we will pick you up from your hotel. Extra transportation fees may apply. Click here for your add on pick up and return rate.

What time do your tours begin?

For cruise ship passengers, our excursions depart half an hour after your ship docks with a typical start time of 8:30 am. If your ship arrives later, your tour will depart half an hour after your ship docks. ie: If your ship arrives at 9:00, your tour will depart at 9:30; if your ship arrives at 1:00 pm, your tour will depart at 1:30 pm. Please note ships arriving at 7:00 or 7:30 am will have a tour departure time of either 8:00 or 8:30.

What happens if my ship arrives late?

No Problem!  Spencer Ambrose Tours will be waiting for you at the appointed location.  The tour will depart half an hour from the time your ship first allows its passengers to disembark. However, please be aware that a ship delay may limit your number of stops, what sites are seen and how much time is available at each site.

What happens if I show up late for my tour?

If your ship arrives on time and you are late meeting us, chances are you will miss the tour.  In fairness to other guests, our tours will depart promptly at the specified tour start time.

How much time is spent at the sites on Spencer’s Land, Sea & Beach Adventure?

For ships in port from 7:00-6:00, 7:00-7:00, 8:00-5:00, 8:00-6:00 or 9:00-6:00, we typically spend 30-45 minutes at Sulphur Springs (guided volcano tour or mud baths), 25-30 minutes at Toraille Waterfall, 15 minutes at the banana plantation and 1- 1½ hours at Jalousie/Sugar Beach.  For ships in port 8 hours or less, (ie:  8:00 am-4:00 pm; 1:00 pm-7:00 pm), less time at the beach and/or sites can be expected. 

Am I guaranteed a complimentary lounge chair at Jalousie/Sugar Beach?/Are lounge chairs included in the price of the tour?

Complimentary chairs, Snorkeling Area of Jalousie Beach, Spencer Ambrose Tours, St. Lucia
Complimentary chairs, Snorkeling Area of Jalousie Beach

Sorry, no.  All lounge chairs at Jalousie/Sugar Beach are owned and controlled by the Sugar Beach Resort and therefore cannot be guaranteed or included in the price of the tour.  

Please Note:

  • Due to Covid-19, these complimentary chairs are currently NOT AVAILABLE.  Please bring a towel to lay down on the sand.

 

How many people tour in a group?

A group size can range from 8-14 people.  For our guests traveling comfort, vehicles are not filled to their full passenger capacity.

Are your boats equipped with life jackets?

Yes, all boats are equipped with adult and child size life jackets.

How many people can fit in your boats?

Including captain and crew, the Meré Sea Dieu I accommodates 16, the Meré Sea Dieu II accommodates up to 19, the Meré Sea Dieu III can accommodate 23 and Spencer's newest boat the Meré Sea Dieu IIII accommodates 20 .  Maximum boat capacity is in adherence to the St. Lucian Port authority guidelines and Spencer will not exceed the maximum occupancy of passengers allowed for his size boats.  Click here for more information and photos.

COVID ALERT:  Speedboat Tours are currently being run at reduced passenger capacity.

Are there bathroom facilities on the speedboats?

There are no bathroom facilities on the speedboats, but restroom facilities are available at Sulphur Springs mud baths and volcano, Toraille Waterfall, Jalousie/Sugar Beach and Marigot Bay.

Can you accommodate large groups?

Yes, special arrangements can be made to accommodate large groups. Contact Us  for more information.

Can I request a specific guide or boat for my tour?

Although every attempt will be made to honour your request, we cannot guarantee which guide or boat will be assigned to your tour.

Are there restrooms and a place to change at Jalousie/Sugar Beach?

Yes, restroom and change facilities are available free of charge at Jalousie Beach.

Are there restroom breaks on the tour?

Yes.  There are numerous opportunities to stop at restroom locations.

Do you offer vegetarian or gluten free meals?

Creole Beach Lunch, Spencer Ambrose Tours, St. Lucia
Creole Beach Lunch

We do not offer special vegetarian or gluten free meals. For vegetarians we can offer codfish or tuna in place of chicken. If you are not a fan of fish, there are enough other food options available which most find satisfactory. For those with gluten allergies, the chicken is prepared without flour and there may be vegetable or rice dishes available. If in doubt, it is recommended you bring something along that you know is safe for you to eat.

Are your vehicles air conditioned?

Yes, for your comfort all vehicles are air-conditioned.

Is motion sickness a concern on the winding roads in St. Lucia?

Our travel to Soufriere by speedboat avoids the drive on the winding West Coast road.  However, if travelling by land on our West Coast Island Delight excursion, some guests have experienced minor symptoms of motion sickness.  If you are prone to motion sickness, it may be beneficial to take precautionary measures prior to the tour.  Sitting at the front of the van may also help to reduce symptoms of motion sickness.

Is it safe to leave personal items in the van?

Yes, for our guests security, vans are kept locked at all times.

Is there any time for shopping at the end of the tour?

Our tours typically return to the Castries terminal 60-90 minutes prior to a ships departure.  This allows time for shopping at the duty free complex located at the pier.  Due to time constraints, guests are not dropped off in Castries or the Castries Market for shopping.  

Do you offer pick up from the Airport?

Yes, Spencer Ambrose Tours offers both private and VIP transfer service to any destination on the island, including from the airport to your hotel and from your hotel to the airport.  Click here for more information about our transfer services.

I would like to help St. Lucian school children in low-income districts. What kind of school supplies are most needed?

If you would like to help St. Lucian school children, Spencer and his team will gratefully accept any gifts of school supplies at the beginning of your tour.  Most needed items include exercise notebooks, coloring books, pens and pencils, erasers, markers, colored pencils, crayons, lined paper, binders, backpacks and new or used fiction novels suitable for 12-14 year olds (ie:  Hardy Boys, Nancy Drew, Lizzie McGuire, Diary of a Wimpy Kid...).  Spencer will personally collect and distribute your gifts to those schools most in need. 

No amount is too small to make a difference!
To see how past donations have benefited St. Lucian school children, visit our Helping St. Lucian School Children information page.