Our Frequently Asked Questions

My cruise was cancelled due to Covid-19. Can I get my deposit refunded?

Due to the extraordinary high volume of cancellations and the uncertainty when travel will resume, all cancelled tours from May 1, 2020 and onward, will have their deposit credited towards a future tour booking with Spencer Ambrose Tours.  There is no deadline on when to book and this credit can be applied at any time.

We sincerely apologize that until this pandemic resides and tours are able to fully resume, we are unable to offer refunds.  We appreciate your understanding as we work together through these challenging and unprecedented times.

We look forward to the day when tours can resume and we can once again offer our guests a fun and exciting day of adventure.  Until then, take good care of yourselves and stay safe.

I am arriving by cruise ship. Is a shuttle or taxi required to get to the start of the tour?

We pick up our guests right from the cruise terminal. Our speedboats depart from the small ferry dock, just a short walk from your ship.  Since we are so close to your ship, no taxi or shuttle is required to get to the start of your tour.  For information where to find us at the terminals, click here,

Do you offer hotel pick up?

Yes, we will pick you up from your hotel. Extra transportation fees may apply. Click here for your add on pick up and return rate.

Have you ever missed getting your guests back to the ship on time?

No, never! In the 10+ years we have been offering tours to cruise ship guests, we have never missed a ship!  It is our top priority to get everyone back at least 60-90 minutes prior to their ships departure.

What time do your tours begin?

For cruise ship passengers, our excursions depart half an hour after your ship docks with a typical start time of 8:30 am. If your ship arrives later, your tour will depart half an hour after your ship docks. ie: If your ship arrives at 9:00, your tour will depart at 9:30; if your ship arrives at 10:00, your tour will depart at 10:30. Please note ships arriving at 7:00 or 7:30 am will have a tour departure time of either 8:00 or 8:30.

What happens if my ship arrives late?

No Problem!  Spencer Ambrose Tours will be waiting for you at the appointed location.  The tour will depart half an hour from the time your ship first allows its passengers to disembark. However, please be aware that a ship delay may limit your number of stops, what sites are seen and how much time is available at each site.

What happens if I show up late for my tour?

Unfortunately, you will miss the tour.  In fairness to other guests, all tours depart promptly at the specified time.

Do you require a deposit?

Yes, a $10.00 deposit/person paid through PayPal is required to reserve your space on one of my tours.  If booking a private or custom tour, then a $50 deposit/person is required.

I am having trouble making my deposit payment through PayPal. How do I make my booking?

Although we collect deposit payments via PayPal, we cannot solve your PayPal account issues.  In many cases PayPal requires an updated email address, bank or credit card information to put your account back into standing.  If you continue to experience difficulties in making a payment through your PayPal account, you will need to contact PayPal customer service for assistance. 

I would like to pay with my credit card but do not see a space for that on PayPal.

I am sorry but for security reasons, PayPal will only accept payments through a PayPal account, however once an account is set up, your credit card can be used.

Will I get my deposit back if I need to cancel my tour?

Your deposit will be refunded if you cancel up to 48 hours prior to your scheduled tour date.

For private bookings and groups of 10 or more, we require 2 weeks notice in order to receive a full refund.  Cancellations received 3-13 days prior to the tour date are subject to a 50% cancellation fee.  No deposit will be refunded to cancellations made within 48 hours of the tour date or for no-shows.

COVID-19 ALERT:  Until the Covid-19 pandemic resides and tours are able to fully resume, all cancelled tours from May 1, 2020 and onwards, will have their deposit credited towards a future tour date.

For more information about our cancellation policy, click here. 

Is my deposit refunded if my ship does not arrive in port?

If your ship is unable to come into port due to inclement weather, your deposit will be fully refunded.

COVID-19 ALERT: If your ship is unable to come into port due to COVID-19, your deposit will be credited towards a future tour date.

Do you accept credit cards, diner cards or traveller's checks (cheques) for payment?

Credit cards, diner cards and traveller's checks/cheques are not accepted.  To reserve your space, a deposit is required through PayPal.  To avoid high transaction fees, we ask for the remaining balance of your tour to be paid in US cash on the day of the tour.

How much time is spent at the sites on Spencer’s Land, Sea & Beach Adventure?

For ships in port from 7:00-6:00, 7:00-7:00, 8:00-5:00, 8:00-6:00 or 9:00-6:00, we typically spend 30-45 minutes at Sulphur Springs (guided volcano tour or mud baths), 25-30 minutes at Toraille Waterfall, 15 minutes at the banana plantation and 2 hours at Jalousie/Sugar Beach.  For ships in port 8 hours or less, (ie:  8:00-4:00; 8:00-4:30 ), less time at the beach and/or sites can be expected. 

Am I guaranteed a complimentary lounge chair at Jalousie/Sugar Beach?/Are lounge chairs included in the price of the tour?

Complimentary chairs, Snorkeling Area of Jalousie Beach, Spencer Ambrose Tours, St. Lucia
Complimentary chairs, Snorkeling Area of Jalousie Beach

Sorry, no.  All lounge chairs at Jalousie/Sugar Beach are owned and controlled by the Sugar Beach Resort and therefore cannot be guaranteed or included in the price of the tour.  

Please Note:

  • The Sugar Beach Resort provides complimentary lounge chairs as a courtesy to non-resort visitors.
  • The number of complimentary lounge chairs available are very limited and are located on the smaller, snorkeling side of the beach. 
  • Due to Covid-19, these chairs may or may not be available.  If available these chairs are only attainable on a first-come, first-served basis.
  • The resort prohibits tour operators from reserving chairs or bringing additional chairs onto the beach for their guests.

Since the complimentary lounge chairs are the property of the Sugar Beach Resort, Spencer Ambrose Tours cannot guarantee their availability or be held responsible for their condition. 

For those who do not get a chair, please note that all beaches in St. Lucia are public and you are welcomed to place your towel down anywhere along the beach or you may rent a luxurious padded lounge chair from the resort for $50 US/chair.

How many people tour in a group?

A group size can range from 8-14 people.  For our guests traveling comfort, vehicles are not filled to their full passenger capacity.

Are your boats equipped with life jackets?

Yes, all boats are equipped with adult and child size life jackets.

How many people can fit in your boats?

Including captain and crew, the Meré Sea Dieu I accommodates 16, the Meré Sea Dieu II accommodates up to 19, the Meré Sea Dieu III can accommodate 23 and Spencer's newest boat the Meré Sea Dieu IIII accommodates 20 .  Maximum boat capacity is in adherence to the St. Lucian Port authority guidelines and Spencer will not exceed the maximum occupancy of passengers allowed for his size boats.  Click here for more information and photos.

Are there bathroom facilities on the speedboats?

There are no bathroom facilities on the speedboats, but restroom facilities are available at Sulphur Springs mud baths and volcano, Toraille Waterfall, Jalousie/Sugar Beach and Marigot Bay.

Can you accommodate large groups?

Yes, special arrangements can be made to accommodate large groups. Contact Us  for more information.

Can I request a specific guide or boat for my tour?

Although every attempt will be made to honour your request, we cannot guarantee which guide or boat will be assigned to your tour.

Are there restrooms and a place to change at Jalousie/Sugar Beach?

Yes, restroom and change facilities are available free of charge at Jalousie Beach.

Do you offer vegetarian or gluten free meals?

Creole Beach Lunch, Spencer Ambrose Tours, St. Lucia
Creole Beach Lunch

We do not offer special vegetarian or gluten free meals. For vegetarians we can offer codfish or tuna in place of chicken. If you are not a fan of fish, there are enough other food options available which most find satisfactory. For those with gluten allergies, the chicken is prepared without flour and there may be vegetable or rice dishes available. If in doubt, it is recommended you bring something along that you know is safe for you to eat.

Is motion sickness a concern on the winding roads in St. Lucia?

Our travel to Soufriere by speedboat avoids the drive on the winding West Coast road.  However, if travelling by land on our West Coast Island Delight excursion, some guests have experienced minor symptoms of motion sickness.  If you are prone to motion sickness, it may be beneficial to take precautionary measures prior to the tour.  Sitting at the front of the van may also help to reduce symptoms of motion sickness.

Are there restroom breaks on the tour?

Yes.  There are numerous opportunities to stop at restroom locations.

Are your vehicles air conditioned?

Yes, for your comfort all vehicles are air-conditioned.

Is it safe to leave personal items in the van?

Yes, for our guests security, vans are kept locked at all times.

Is there any time for shopping at the end of the tour?

Our tours typically return to the Castries terminal 60-90 minutes prior to a ships departure.  This allows time for shopping at the duty free complex located at the pier.  Due to time constraints, guests are not dropped off in Castries or the Castries Market for shopping.  

Do you offer pick up from the Airport?

Yes, Spencer Ambrose Tours offers both private and VIP transfer service to any destination on the island, including from the airport to your hotel and from your hotel to the airport.  Click here for more information about our transfer services.

I would like to help St. Lucian school children in low-income districts. What kind of school supplies are most needed?

If you would like to help St. Lucian school children, Spencer and his team will gratefully accept any gifts of school supplies at the beginning of your tour.  Most needed items include exercise notebooks, coloring books, pens and pencils, erasers, markers, colored pencils, crayons, lined paper, binders, backpacks and new or used fiction novels suitable for 12-14 year olds (ie:  Hardy Boys, Nancy Drew, Lizzie McGuire, Diary of a Wimpy Kid...).  Spencer will personally collect and distribute your gifts to those schools most in need. 

No amount is too small to make a difference!
To see how past donations have benefited St. Lucian school children, visit our Helping St. Lucian School Children information page.