Deposit Payments for Small Tour Groups (a booking of 1-9 participants)

• If your ship changes its itinerary after departure and cancels its port stop to St. Lucia, or does not arrive in port due to inclement weather, your deposit will be credited towards a future tour date.
• Tours run rain or shine, however if Spencer Ambrose Tours needs to cancel your tour due to weather conditions or lack of participant numbers, your deposit will be fully refunded.
• Deposit is fully refunded if you cancel up to 48 hours prior to your tour date.  (48-hour cancellation refund does not apply to cruise or travel cancellations due to COVID or if your ship skips St. Lucia port).
• If you do not show up on your tour date or cancel less than 48 hours prior to your tour date, you will lose your deposit!

COVID-19 ALERT:  If your cruise ship, cruise itinerary, travel or tour plans are cancelled due to the coronavirus, your deposit will be credited towards a future tour date.  We are unable to offer deposit refunds due to COVID cancellations.

Deposit Payments for Private, Custom or Large Tour Groups (a booking of 10 or more participants)

• If your ship changes its itinerary after departure and cancels its port stop to St. Lucia,  or does not arrive in port due to inclement weather, your deposit will be credited towards a future tour date.
• If Spencer Ambrose Tours needs to cancel your tour due to weather conditions your deposit will be fully refunded.
• Deposit is fully refunded if you cancel up to 14 days prior to your tour date.
• Cancellations received less than 14 days prior to the tour date are subject to a 50% cancellation fee.
• No refunds are given to no-shows or cancellations received within 48 hours of your tour date.

COVID-19 ALERT:  If your cruise ship, cruise itinerary, travel or tour plans are cancelled due to the coronavirus, your deposit will be credited towards a future tour date.  We are unable to offer deposit refunds due to COVID cancellations.

Why we charge a late cancellation fee for large or private groups? 

Once your reservation is made, a speedboat or land transfer vehicle are set aside and reserved specifically for you.  Any remaining spaces are blocked from receiving bookings.  The cancellation fee and no refunds for no-shows or cancellations within 48 hours helps to cover the loss of revenue from not being able to accept bookings because of your late cancellation.