Our Frequently Asked Questions
Yes, in order for us to prepare for the tour and to accommodate you and our other guests, advance reservations are required.
A $10 US deposit/person and $1.00 US transaction fee/person is required to reserve a space on one of our tours.
A $50 US deposit/person with a $3.00 US transaction fee/person will be collected to reserve spaces on a private or custom tour.
Guests may cancel anytime prior to the excursion and get their deposit refunded as long as they give us 48 hours’ notice. Any no-shows or late arrivals will loose their deposit.
If Spencer Ambrose Tours needs to cancel the tour due to weather or lack of participant numbers, your deposit will be refunded.
*Certain restrictions apply. Check our Cancellation page for more information.
We pick up our guests right from the cruise terminal. Our speedboats depart from the small ferry dock, just a short walk from your ship. Since we are so close to your ship, no taxi or shuttle is required to get to the start of your tour. For information where to find us at the terminals, click here,
For cruise ship passengers, our excursions depart half an hour after your ship docks with a typical start time of 8:30 am. If your ship arrives later, your tour will depart half an hour after your ship docks. ie: If your ship arrives at 9:00, your tour will depart at 9:30; if your ship arrives at 1:00 pm, your tour will depart at 1:30 pm. Please note ships arriving at 7:00 or 7:30 am will have a tour departure time of either 8:00 or 8:30.
We have no weight limit per se, however if you are over 300 LBS/136 kgs and wish to participate in a speedboat tour, please contact us, as this could affect speedboat seating.
Participants must be able to climb in and out of the speedboat.
If your cruise ship, cruise itinerary, travel or tour plans are cancelled due to the coronavirus, your deposit will be credited towards a future tour date. There is no deadline on when to book and this credit can be applied at any time.
We are unable to offer deposit refunds due to COVID cancellations.
No, never! We have been offering tours to cruise ship guests since 2006 and have never missed a ship! It is our top priority to get everyone back at least 60-90 minutes prior to their ships departure.
Yes, our Jalousie/Sugar Beach Break, Spencer's Land, Sea & Beach Adventure and are double beach excursion to Anse Chastanet and Jalousie/Sugar Beach are offered.
During the winter months, the NCL Viva, Epic, Encore and Royal Caribbean Grandeur of the Seas are arriving at 1:00 with a 1:30 tour departure time. Due to the late start, lunch is excluded from the tour and your tour rate will be discounted by $5.00/person. Even though these ships depart at 8:00 or 9:00 pm, it begins to get dark at 5:00, so that is the time we would leave the beach and make our return to the cruise terminal. Our expected arrival back is between 5:30-6:00 pm.
Although the tour times are modified to reflect your late ship arrival and to get you back before it gets too dark, we do give priority to all the main sites and attractions on Spencer's Land, Sea & Beach Adventure such as the mud baths and waterfall. Some of the stops on the coastal tour however, may be eliminated due to time constraints.
No Problem! Spencer Ambrose Tours will be waiting for you at the appointed location. The tour will depart half an hour from the time your ship first allows its passengers to disembark. However, please be aware that a ship delay may limit your number of stops, what sites are seen and how much time is available at each site.
Yes, we will pick you up from your hotel. Extra transportation fees may apply. Click here for your add on pick up and return rate.
For ships in port from 7:00-6:00, 7:00-7:00, 8:00-5:00, 8:00-6:00 or 9:00-6:00, we typically spend 30-45 minutes at Sulphur Springs mud baths, 25-30 minutes at Toraille Waterfall, 15 minutes at the banana plantation and 1- 1½ hours at Jalousie/Sugar Beach. For ships in port 8 hours or less, (ie: 8:00 am-4:00 pm; 1:00 pm-7:00 pm), less time at the beach and/or sites can be expected.
The Sugar Beach Resort no longer provides complimentary sun loungers. Please bring a towel or beach mat to lay down on the sand.
Lounge chair rental is not included in our tour rate. Based on availability, luxury-padded sun loungers can be rented directly from the Sugar Beach Resort for $75 US/chair.
Yes, all boats are equipped with adult and child size life jackets.
Spencer's speedboats have a capacity of 16-20 passengers.
Maximum boat capacity is in adherence to the St. Lucian Port authority guidelines and Spencer will not exceed the maximum occupancy of passengers allowed for his size boats. Click here for more information and photos.
There are no bathroom facilities on the speedboats, but restroom facilities are available at Sulphur Springs mud baths, Toraille Waterfall, Jalousie/Sugar Beach and Marigot Bay.
Yes, special arrangements can be made to accommodate large groups. Contact Us for more information.
Yes, restroom and change facilities are available free of charge at Jalousie/Sugar Beach.
Yes. There are numerous opportunities to stop at restroom locations.
Restroom facilities are available at Sulphur Springs mud baths, Toraille Waterfall, Jalousie/Sugar Beach and Marigot Bay.
We do not offer special vegetarian or gluten free meals. For vegetarians we can offer codfish or tuna in place of chicken. If you are not a fan of fish, there are enough other food options available which most find satisfactory. For those with gluten allergies, the chicken is prepared without flour and there may be vegetable or rice dishes available. If in doubt, it is recommended you bring something along that you know is safe for you to eat.
Yes, for your comfort all vehicles are air-conditioned.
Our travel to Soufriere by speedboat avoids the drive on the winding West Coast road. However, if travelling by land on our West Coast Island Delight excursion, some guests have experienced minor symptoms of motion sickness. If you are prone to motion sickness, it may be beneficial to take precautionary measures prior to the tour. Sitting at the front of the van may also help to reduce symptoms of motion sickness.
Yes, for our guests security, vans are kept locked at all times.
Our tours typically return to the Castries terminal 60-90 minutes prior to a ships departure. This allows time for shopping at the duty free complex located at the pier. Due to time constraints, guests are not dropped off in Castries or the Castries Market for shopping.
Yes, Spencer Ambrose Tours offers both private and VIP transfer service to any destination on the island, including from the airport to your hotel and from your hotel to the airport. Click here for more information about our transfer services.
If you would like to help St. Lucian school children, Spencer and his team will gratefully accept any gifts of school supplies at the beginning of your tour. Most needed items include exercise notebooks, coloring books, pens and pencils, erasers, markers, colored pencils, crayons, lined paper, binders, backpacks and new or used fiction novels suitable for 12-14 year olds (ie: Hardy Boys, Nancy Drew, Lizzie McGuire, Diary of a Wimpy Kid...). Spencer will personally collect and distribute your gifts to those schools most in need.
To see how past donations have benefited St. Lucian school children, visit our Helping St. Lucian School Children information page.